StarWatch Help Desk
To assist our customers in maximizing the performance of their systems and sub-components, DAQ provides a StarWatch Help Desk interface that includes a searchable knowledge base and a ticket management system. Using these Help Desk tools is the most efficient method for receiving direct support.
To access support documentation and service ticket interface
The DAQ knowledge base is a growing repository for information related to the configuration, operation, and service of our equipment. By typing questions or keywords into the Ask a Question field at the top of the Help Desk page, you can quickly access technical articles relevant to your specific hardware/software issue. These articles provide solutions for common problems, links to technical documentation, step-by-step walkthroughs and procedures, and offer important tips for successfully setting up and utilizing our systems and modules. A quick search of the knowledge base is often the best first step in resolving a technical issue or concern.
If you are unable to find the information you need in our knowledge base, you can request assistance by submitting a ticket to our customer support team. This is the most efficient method for receiving direct support. Note that in the case of a truly urgent concern, you can call our support line at 732.981.0050, but submitting a ticket is the preferred method for addressing most issues. The system allows us to distribute, assign, track, and resolve issues with an improved level of support.
To initiate a service ticket, click on the Submit a Ticket link at the top of the Help Desk page and fill in the required fields in the ticket form - for the best service results, please describe your issue in detail and attach your configuration file. When all fields are complete, clicking the Submit Ticket button will send your request to our support engineers for processing - you will be provided with a ticket number for future reference. A member of our support staff will contact you in a timely manner.
Equipment Returns / Repairs
To expedite the equipment repair process, a Return Authorization Form should be completed and faxed or e-mailed to DAQ. The form will then be returned with a valid authorization number. This form must accompany all items sent to DAQ for repair.
Complete and fax/e-mail to DAQ
Description: Packing and shipping guidelines for all returns to DAQ
Filesize: 25 kB click to download
Limited Warranty Statement
Please read the Limited Warranty statement for information on DAQ's policies concerning repair, replacement, and/or refund of equipment or software.