DAQ Introduces New SCADA Help Desk to Improve Customer Support
To assist our customers in maximizing the performance of their systems and sub-components, DAQ now provides a SCADA Help Desk interface that includes a searchable knowledge base and a ticket management system. Using these Help Desk tools is the most efficient method for receiving direct support.
We hope that these Help Desk tools will improve your DAQ customer experience.
The DAQ knowledge base is a growing repository for information related to the configuration, operation, and service of our equipment. By typing questions or keywords into the Ask a Question field at the top of the Help Desk page, you can quickly access technical articles relevant to your specific hardware/software issue. These articles provide solutions for common problems, links to technical documentation, step-by-step walkthroughs and procedures, and offer important tips for successfully setting up and utilizing our systems and modules. A quick search of the knowledge base is often the best first step in resolving a technical issue or concern.
If you are unable to find the information you need in our knowledge base, you can request assistance by submitting a ticket to our customer support team. This is the most efficient method for receiving direct support. Note that in the case of a truly urgent concern, you can call our support line at 732.981.0050, but submitting a ticket is the preferred method for addressing most issues. The system allows us to distribute, assign, track, and resolve issues with an improved level of support.
To initiate a service ticket, click on the Submit a Ticket link at the top of the Help Desk page and fill in the required fields in the ticket form - for the best service results, please describe your issue in detail and attach your configuration file. When all fields are complete, clicking the Submit Ticket button will send your request to our support engineers for processing - you will be provided with a ticket number for future reference. A member of our support staff will contact you in a timely manner.
About DAQ Electronics
DAQ Electronics is a leader in the field of high-speed electronic automation, serving applications in both the physical security and electric utility markets. Our security technology provides advanced solutions for access control and intrusion detection and has been installed in some of the most secure locations in the world, including US military bases and the Pentagon. Within the smart grid, electric utilities utilize our intelligent modules to control and monitor the generation, transmission, and distribution of power.
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